Privacy Policy

Last Updated: January 23, 2026

At LBS Solutions ("Company", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LBS Audio software, services, and website (collectively, the "Service").

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and profile details when you create an account
• Payment Information: Billing address and payment method details (processed securely through our payment providers)
• Communication Data: Information you provide when contacting our support team
• Profile Data: Avatar, preferences, and settings you configure

1.2 Usage Information

We automatically collect certain information when you use our Service:

• Event Data: Information about events you create, including event names, locations, languages, and timestamps
• Analytics Data: Viewer statistics, language preferences, connection times, and engagement metrics
• Device Information: Device type, operating system, browser type, and IP address
• Log Data: Access times, pages viewed, and actions taken within the Service

1.3 Audio and Recording Data

When you use our interpretation and recording features:

• Audio streams processed through our Service
• Recorded event sessions (stored according to your plan specifications)
• Interpreter and listener session data

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Data Used
Provide and maintain the Service	Account info, usage data, event data
Process payments and licenses	Payment info, account info
Send service notifications	Email address, account preferences
Provide customer support	Communication data, account info
Generate analytics and reports	Event data, viewer statistics
Improve our Service	Usage data, feedback, analytics
Ensure security and prevent fraud	Device info, log data, IP address

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who assist us in operating the Service, including:

• Payment processors for handling transactions
• Email service providers for communications
• Cloud hosting providers for data storage
• Analytics services for usage insights

3.2 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of LBS Solutions, our users, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and employee training
• Secure license key management

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Event recordings and analytics data are retained according to your subscription plan specifications. You can request deletion of your data as described in Section 7.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You can access your account information through your profile settings. You may request a copy of your personal data in a portable format.

7.2 Correction

You can update your account information directly through the Service or by contacting us.

7.3 Deletion

You can request deletion of your account and personal data through the account deletion feature in your profile settings or by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Opt-Out

You can opt out of promotional communications by following the unsubscribe instructions in our emails or updating your notification preferences.

7.5 Restriction and Objection

You may have the right to restrict or object to certain processing of your personal information. Contact us to exercise these rights.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze Service usage and performance
• Provide personalized experiences

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

9. Children's Privacy

Our Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Privacy Policy.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used, the right to delete your personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

13. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including access, rectification, erasure, restriction, data portability, and objection. To exercise these rights, please contact us using the information below.